FAQs

Frequently Asked Questions (FAQs)

 

Welcome to the IZEES FAQ page! Here, we’ve compiled answers to some of the most common questions about our vacuum flasks and thermoses. If you don’t find what you’re looking for, feel free to contact our customer service team.

General Questions

  1. What is IZEES?

IZEES is a brand dedicated to providing high-quality, stylish, and eco-friendly vacuum flasks and thermoses designed to keep your beverages at the perfect temperature for hours.

  1. What products do you offer?

We offer a wide range of vacuum flasks and thermoses in various sizes, colors, and finishes to suit different needs and preferences.

Product Features

  1. How long do IZEES flasks and thermoses keep beverages hot or cold?

Our advanced insulation technology ensures that beverages remain hot for up to 5 hours and cold for up to 24 hours, depending on the specific product and usage conditions.

 

  1. Are your products BPA-free?

Yes, all IZEES products are made from BPA-free materials, ensuring safe and healthy hydration.

 

  1. What materials are used in your products?

Our vacuum flasks and thermoses are made from high-quality stainless steel and other durable, eco-friendly materials.

  1. Are IZEES products leak-proof?

Yes, our products are designed with secure, leak-proof lids to prevent spills and ensure easy transport.

Usage and Care

  1. How do I clean my IZEES vacuum flask or thermos?

We recommend hand-washing your IZEES product with warm, soapy water and a soft brush. Avoid using bleach or harsh chemicals, as these can damage the insulation and materials.

 

  1. Can I put my IZEES flask or thermos in the dishwasher?

While our products are durable, we recommend hand-washing to maintain their quality and longevity. Dishwasher use can compromise the insulation and finish over time.

 

  1. Can I use my IZEES flask or thermos for carbonated beverages?

Our products are not designed for carbonated beverages, as the pressure build-up can affect the performance and safety of the flask or thermos.

 

  1. Are IZEES products microwave safe?

No, our products are not microwave safe due to the stainless steel construction. Please do not attempt to heat your IZEES flask or thermos in a microwave.

 

Ordering and Shipping

 

  1. How can I place an order?

You can place an order directly through our website. Simply select the products you want, add them to your cart, and follow the checkout process.

 

  1. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location.

  1. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and shipped promptly thereafter.

Returns and Warranty

 

  1. Do IZEES products come with a warranty?

Yes, all IZEES products come with a one-year limited warranty against manufacturing defects. Please contact our customer service team for warranty claims.

 

  1. How do I make a warranty claim?

To make a warranty claim, please provide proof of purchase and details of the defect to our customer service team. We will guide you through the process and ensure your issue is resolved promptly.

 

Contact Us

 

  1. How can I contact IZEES customer service?

You can reach our customer service team via email at support ospan.abzal@mail.ru or by calling our helpline at +7 775 169 1478 IZEES. Our team is available Monday through Friday, from 9 AM to 5 PM (PST).

 

Thank you for choosing IZEES! We are here to ensure you have the best possible experience with our products.